FAQs

Usually, the delivery time is 2-4 business days after receipt of payment. Should there be any delays, we will, of course, inform you immediately.

We ship with reliable partners such as DPD and Hermes or freight forwarders (for bulky goods and palletized goods). The respective shipping service provider will be communicated to you in the shipping confirmation.

No - currently we do not offer shipping to DHL Packstations. However, we regularly review the necessity and adjust our service accordingly.

Currently, we do not offer free shipping.

We believe that shipping is a service with real costs, both for packaging and logistics, as well as transportation.

Therefore, out of ecological responsibility and a commitment to fair, transparent pricing, we calculate shipping costs separately instead of hiding them in the product prices.

You can conveniently pay with us using:

• PayPal,
• Credit card,
• Sofortüberweisung (instant bank transfer)
• Klarna
• Crypto
• American Express
• UnionPay
• Apple Pay
• Google Pay
• shopPay

Yes, for registered B2C and B2B customers, we offer purchase on account through our payment service provider.

Yes, PayPal and credit card are among our most popular payment methods and are always available to you.

Very secure. All payments are processed via encrypted connections (SSL) and the data is never shared with third parties.

Most items are available directly from stock. If a product is not immediately available, you will find a note on the product page.

Yes, bulk orders are possible. For palletized goods or larger purchase quantities, we would be happy to create a customized offer for you and can also deliver these regionally ourselves.

Of course. Our specialists will advise you by phone, email, in-store, or live via WhatsApp on your smartphone.

You can find all important information directly in the item description.

If you have any further questions, please do not hesitate to contact us personally. At the same time, we are continuously expanding and updating our database to provide you with even more comprehensive information in the future.

You can return items to us within 14 days of receipt. Please notify our customer service of your return in advance, and we will also create a return label for you

Yes, you are responsible for the return shipping costs.

This allows us to calculate our prices fairly and keep them transparent for all customers. If you have any questions about returns, we are always happy to help.

Please document the damage with photos and contact our customer service immediately. We will arrange for a replacement or refund without delay.

Upon receipt and inspection of the return, we generally refund the purchase amount within 7 business days.

Yes, our specialist advisors are available to assist you by phone, email, in person, and live via WhatsApp.

Of course. To do this, select "Local Pickup" during the ordering process. We will notify you as soon as your order is ready.

Yes, we offer an installation and assembly service for certain products. You can find details on the product pages or by contacting our service team directly.

Our expert advisors for animal and plant health are specially trained and will support you with all your questions – both online and in-store.

Yes, we offer attractive discounts for clubs, farmers, and regular customers. Please contact us directly.

Yes, our newsletter provides regular updates on promotions, new products, and seasonal tips.

You can reach us by phone during opening hours and by email via the contact form. We strive to answer all inquiries within 24 hours.

You can find all locations with current opening hours on our contact page.